FREQUENTLY ASKED QUESTIONS

GTI is dedicated to delivering precise, practical call center solutions that can grow a company’s customer base, improve profitability and secure third party verifications that comply with federal regulations. To the right are some frequently asked questions that we hear from prospects and clients alike.

For precise, practical call center solutions that deliver contact us online or call us at 1-800-926-8579.

How does GTI bill for its services?

We can invoice per call, per minute or per hour. We present all three pricing methods to our client and allow them to select which best fits their needs. GTI bills by the calendar month – all invoices are sent out no later than the second business day of each month.

Does GTI have a minimum usage requirement for their services?

No, we have performed services for small Mom & Pop start-ups to Fortune 100 companies.

How many Live Operator stations does GTI have?

We have 100 stations available for Live Agent services.

Does GTI offer TPV for hearing impaired customers?

Yes, GTI handles hearing impaired calls for third-party-verification using a TTY/TDD system.

Where is GTI located?

We are located in Denton, TX, which is approximately 30 miles from both Dallas and Ft. Worth. Denton is home to two major universities – University of North Texas and Texas Woman’s University.

What are GTI’s hours-of-operation?

GTI is open 24 hours per day. 7 days per week. 365 days per year.

Why should my company use TPV?

Due to federal law, some companies use TPV for FCC/PUC compliance. Some simply want to quality check sales transactions. Others may want to record an oral contract or obtain a voice recorded authorization. The bottom line is TPV will save your company money and potential legal ramifications.

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